SundSpeak

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    Sales teams that turn conversations into customers

    Inbound and outbound sales, lead generation and appointment setting — delivered by trained sales agents who speak your customers’ language and represent your brand like their own.

    B2BB2CInboundOutbound
    Full-funnel sales

    From first contact to loyal customer

    We can own one stage of your sales funnel or all of them — with the same focus on quality conversations at every step.

    Fill the pipeline

    Lead generation & research

    We research your target market, build and enrich prospect lists that match your ideal customer profile, and start the first conversations.

    • Ideal customer profiling
    • List building & data enrichment
    • Cold calling & email outreach
    • Inbound lead follow-up
    Focus on the right leads

    Lead qualification

    Our agents ask the right questions to understand need, budget, authority and timing — so your team only spends time on leads that are ready.

    • Agreed qualification criteria
    • Lead scoring in your CRM
    • Nurturing for not-yet-ready leads
    • Clean hand-over notes
    Book the meeting

    Appointment setting

    We book qualified meetings directly into your sales team’s calendars and confirm them — so fewer appointments are missed.

    • Calendar booking
    • Reminders & confirmations
    • Rescheduling no-shows
    • Meeting briefs for your team
    Win the deal

    Closing & order taking

    For B2C and transactional B2B sales, our agents close the sale on the call — from product advice to order and payment.

    • Inbound sales lines
    • Product & offer advice
    • Objection handling
    • Order processing
    Grow the account

    Upsell, cross-sell & win-back

    We help you earn more from existing customers — and bring back those who left — with well-timed, relevant offers.

    • Upgrade & renewal campaigns
    • Cross-sell offers
    • Retention & save desks
    • Win-back calls
    Inbound & outbound

    Sales in both directions

    Whether customers call you or you need to reach them first — we build the team and the playbook for it.

    Turn every enquiry into a sale

    Your customers are already interested. Our inbound sales agents answer quickly, understand what they need and guide them to the right product.

    Sales hotlinesCalls, chat & messaging
    Web & cart enquiriesHelp before checkout
    Product adviceThe right offer for each need
    Order takingFrom quote to payment
    Sales agent answering a customer call

    Start the conversations that matter

    Our outbound teams reach new prospects and existing customers with researched, respectful and well-prepared calls.

    Cold callingB2B & B2C prospecting
    Appointment settingMeetings for your sales team
    Campaign follow-upEvents, webinars & ads
    Win-back & renewalsBring customers back
    Sales agent making outbound calls
    B2B sales

    Longer, consultative cycles: research, decision-makers, meetings and follow-up.

    B2C sales

    Fast, friendly conversations that help consumers choose and buy with confidence.

    Your tools. The right people.

    Built around your CRM, your reports and your customers

    We hire the skills your customers need, work in the systems you already use and give you full visibility of every result.

    Conversations that convert

    Every call has a plan

    Our agents don’t read scripts word for word. They follow a clear conversation structure — and adapt it to every customer.

    • Open with a reason to listen
    • Discover the real need
    • Present the value that matters
    • Handle objections with care
    • Agree a clear next step
    How we start

    From kick-off to a performing sales team

    A structured ramp-up so your campaign starts strong — and keeps improving.

    Learn your offer

    Product training, pricing, competitors and your ideal customer.

    Build the playbook

    Conversation guides, objection handling and qualification rules.

    Pilot & learn

    We launch with a pilot, listen to calls and refine together.

    Scale & optimise

    Grow the team and keep coaching against your targets.

    What we measure

    Sales KPIs agreed with you at the start and reported transparently.

    Sales agents reviewing results together
    Conversion rateConversations that become sales
    Meetings bookedQualified appointments set
    Cost per acquisitionWhat each new customer costs
    Contact rateProspects reached per list
    Pipeline valueOpportunities created for your team
    Call qualityScored against your standards
    FAQ

    Questions about sales outsourcing

    Can you sell both B2B and B2C?

    Yes. We build separate playbooks for consultative B2B sales and fast-paced B2C sales, and train agents for the type of conversation your customers expect.

    Do you work in our CRM?

    Yes. Our agents work in your CRM and sales tools, so every lead, call and note stays in your systems and your team has full visibility.

    How do you make sure agents represent our brand well?

    We train agents on your products, tone and values, review calls regularly and coach them against quality standards we agree with you.

    Can we start with a pilot?

    Yes. Many clients start with a pilot campaign so we can test the approach, learn together and scale what works.

    Which languages can you sell in?

    Sales campaigns can run in English and the other languages our multilingual teams support.

    Let’s fill your pipeline

    Tell us what you sell, who you sell to and where you want to grow — we’ll design a sales team around it.

    Request a sales proposal →