SundSpeak

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Industry

Customer experience that keeps drivers loyal

Multilingual sales, service and support teams for automotive brands, dealer groups and mobility companies — from the first enquiry to the next service visit.

The driver journey

One team for every moment of ownership

Research & enquiry

Answer buyers while they are still deciding

Web leads, calls and chats handled in minutes — model questions answered, the right showroom suggested, and every lead logged in your CRM.

  • Lead response and qualification
  • Model, stock and pricing questions
  • Hand-off to the right dealer
Test drive

Book it, confirm it, make it happen

We schedule test drives around the buyer’s week, send reminders and follow up the same day — so fewer slots go empty.

  • Booking and confirmation
  • Reminders and rescheduling
  • Post-drive follow-up
Purchase & finance

Keep the deal moving after the showroom

Order updates, document collection and clear hand-offs to your finance and insurance partners — no buyer left wondering what happens next.

  • Order and production status
  • Document collection
  • Finance and insurance hand-offs
Delivery

Make handover day feel effortless

We coordinate delivery dates, welcome new owners and help them set up the app and services that come with the car.

  • Delivery scheduling
  • Welcome calls
  • App and account activation
Service & maintenance

Fill the workshop and bring owners back

Service reminders, bookings and campaign outreach that keep your aftersales calendar full and your customers coming back to you.

  • Service reminders and booking
  • Recall and warranty campaigns
  • Satisfaction follow-up
On the road

Be there when something goes wrong

Calm, clear help when a driver needs it most — coordinating roadside assistance and guiding them through the next steps.

  • Roadside assistance coordination
  • Accident and claim hand-offs
  • Charging and connected-car support
Customer researching a car online
Couple sitting in a car during a test drive
Dealership advisor talking with customers
New owner holding car keys
Technician working on a car engine
Tow truck loading a car
Automotive support agent on a call
Trained on your modelsProduct, policies and tone of voice — before the first call.
Who we work with

Built around how your business sells and services cars

  • Manufacturers & importers

    Brand contact centres, owner programmes and campaign outreach across several markets and languages.

  • Dealer groups

    One team answering leads, bookings and service questions for every showroom — with each dealer’s own rules.

  • Leasing, rental & mobility

    Fleet customers, subscription drivers and rental users supported around the clock.

We work inside your CRM, dealer management system and booking tools — no new software for your teams.

Electric & connected

New cars bring new questions

Charging, range, app pairing, software updates — drivers expect quick, confident answers. Our agents learn your EV and connected-services knowledge base and escalate cleanly to your technical teams when needed.

“Why won’t my car charge at home?”“How do I connect the app?”“Is this update safe to install?”
Plan your EV support →

Drivers served in their own language

Native and fluent speakers from our Cairo hub, ready for the markets you sell in.

EnglishGermanFrenchItalianSpanishDutchPolishSwedishArabic
Multilingual solutions →
FAQ

Questions automotive teams ask us

Can you work with our dealer management system and CRM?

Yes. Our agents work inside your existing tools — CRM, DMS, booking and ticketing systems — with access and permissions you control.

Do agents know our models and policies?

Every team is trained on your range, warranty and service policies, and tone of voice before going live, and refreshed whenever you launch new models or campaigns.

Can you cover several countries and dealers at once?

Yes. We set up routing by market, language and dealer, so each customer reaches the right team with the right local rules.

Do you offer 24/7 coverage for roadside and urgent calls?

We can run round-the-clock shifts for urgent lines such as roadside assistance coordination, and business-hours coverage for sales and service.

How quickly can a team go live?

It depends on volumes, languages and systems. We agree a launch plan with you after the discovery meeting, starting with a pilot where useful.

Let’s talk about your drivers

Tell us where your customer journey needs support — we’ll show you how a SundSpeak automotive team would work for your brand.

Talk to an automotive specialist →