Multilingual customer service for energy suppliers, utilities and renewables companies — moving homes, explaining bills, keeping customers informed during outages.
From the day customers move in to the day they install solar panels, we can run the conversations that keep them informed and satisfied.
We open and close accounts, record meter readings and explain tariffs, so customers move without surprises on their first bill.
Estimated readings, price changes and payment plans explained in plain language — with empathy for customers who are struggling.
Outage reports, restoration updates and appointment booking — scaled up quickly when storms or incidents hit.
We book smart meter installations, remind customers before the visit and help when in-home displays stop showing data.
Solar, batteries, heat pumps and EV chargers — we qualify enquiries, schedule surveys and support customers after installation.
Residential and business customers supported through moves, bills, tariffs and renewals.
Fault lines, appointments and service updates for the people on your network.
Solar, battery, heat pump and charger companies that need sales and after-care support.
We work inside your billing, CRM and field-service tools — no new software for your teams.
Storms, outages and price announcements bring sudden call peaks. We agree surge plans, messages and escalation routes with you in advance, so customers hear clear information quickly — and your crews can focus on the fix.
Native and fluent speakers from our Cairo hub, for every market you supply.
Yes. We follow your vulnerability policies, flag customers who need extra care and route them to the right specialist teams.
We plan surge capacity with you, including overflow queues, pre-approved messages and extended hours for incident days.
Yes. Our agents work inside your existing tools with the permissions you define.
We can qualify inbound enquiries, run outbound follow-up and book surveys, handing over to your sales or installation teams.
It depends on volumes, languages and systems. We agree a launch plan after the discovery meeting, often starting with a pilot.
Tell us where your customer service needs support — we’ll show you how a SundSpeak energy team would work for you.
Talk to an energy specialist →Tell us about your customers — moves, billing, outages, smart meters or green energy — and we’ll show you how a SundSpeak team would support them.
