Multilingual contact centre support for government bodies and public services — helping citizens, residents and businesses find answers, book appointments and complete applications.
General enquiries handled with clear, approved information — and routed to the right department when needed.
We book, reschedule and remind, so service centres run on time and citizens arrive prepared.
Step-by-step help with forms, required documents and application status — in the citizen’s own language.
Questions about taxes, fees, fines and payment plans answered clearly, with secure hand-offs for payments.
Dedicated lines for programmes, registrations and public information campaigns — set up quickly and scaled as needed.
Information, applications and benefits lines for large citizen populations.
Local services, permits, waste, parking and resident enquiries in one place.
Embassies, chambers, public health and education programmes that need temporary or long-term lines.
We work in your case-management, booking and CRM systems, following your data protection rules.
Not every citizen is comfortable online, and many don’t speak the main language well. Our agents take time to explain, help people complete digital forms over the phone, and serve residents in their own language.
Native and fluent speakers from our Cairo hub, for the communities you serve.
Yes. We work from your approved knowledge base and escalate anything outside it to the responsible department.
Data handling, access rights and recording are agreed with you before launch and built into each workflow, in line with your policies.
Yes. Temporary hotlines can be planned and launched quickly once scripts and systems are agreed.
Our agents can guide people step by step through digital services over the phone, and offer support in several languages.
It depends on volumes, languages and security reviews. We agree a launch plan after the discovery meeting.
Tell us which public service needs support — we’ll show you how a SundSpeak team would help the people you serve.
Talk to a public sector specialist →Tell us about your service — information lines, appointments, applications or campaigns — and we’ll show you how a SundSpeak team would support it.
