Turn enquiries into bookings
Destination, fare and package questions answered quickly — with bookings completed by phone, chat or email.
- Booking and quote requests
- Fare and package questions
- Group and special requests
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Industry
Support for travellers, wherever the trip takes them
Multilingual booking, travel-day and disruption support for airlines, travel agencies, tour operators and hotels — around the clock.
The traveller journey
Beside travellers from the first search to the trip home
Get travellers ready to go
Changes, documents, seats, baggage and extras handled before the trip, so travel day runs smoothly.
- Booking changes
- Documents and visa information
- Seats, baggage and extras
Be there on the day itself
Check-in help, transfers and last-minute questions answered fast — on the channels travellers use on the move.
- Check-in help
- Transfers and meeting points
- WhatsApp and chat support
Keep calm when plans change
Delays, cancellations and missed connections handled with rebooking, accommodation and clear updates.
- Rebooking and re-routing
- Hotel and meal vouchers
- Proactive disruption messages
Support guests during their stay
Hotel, tour and excursion questions — and quick help when something isn’t right.
- Check-in and stay requests
- Tour and excursion changes
- Complaint handling
Close the loop and bring them back
Refunds, claims, feedback and loyalty follow-up that turn a trip into the next booking.
- Refund and claim requests
- Feedback and reviews
- Loyalty and rebooking offers
Open when travellers need youRound-the-clock shifts across time zones.
Who we work with
Built for every part of the trip
Airlines & airports
Reservations, travel-day and disruption support for passengers on every route.
Agencies & tour operators
Online and offline travel agencies, packages and tours supported before, during and after the trip.
Hotels & hospitality
Reservations, guest services and central booking lines for hotel groups and resorts.
We work in your booking engines, GDS front-ends, CRM and messaging tools.
When plans change
Disruption days are where loyalty is won
Weather, strikes and technical problems can strand thousands of travellers at once. We plan surge support with you, prepare rebooking rules and messages in advance, and keep every traveller informed in their own language.
“Can I get on the next flight?”“Where do I stay tonight?”“Will I get a refund?”
Plan your disruption support →
Travellers served in their own language
Native and fluent speakers from our Cairo hub — at the heart of one of the world’s great travel destinations.
EnglishGermanFrenchItalianSpanishDutchPolishSwedishArabic
Multilingual solutions →
FAQ
Questions travel teams ask us
Can you offer 24/7 support across time zones?
Yes. We can run round-the-clock shifts for travel-day and disruption lines, and business-hours coverage for sales.
Do you work in our booking systems?
Our agents work in your booking engines, GDS front-ends, CRM and messaging tools with the access you define.
Can you scale up during disruptions?
We plan surge capacity, overflow queues and pre-approved messages with you for disruption days.
Which channels do you cover?
Phone, email, live chat, WhatsApp and social messaging — wherever your travellers contact you.
How quickly can a team go live?
It depends on volumes, languages and systems. We agree a launch plan after the discovery meeting, often starting with a pilot.
Let’s talk about your travellers
Tell us where your traveller journey needs support — we’ll show you how a SundSpeak travel team would work for your brand.
Talk to a travel specialist →Talk to a travel specialist
Tell us about your travellers — bookings, travel day, disruptions or guest services — and we’ll show you how a SundSpeak team would support them.
- Bookings, travel day & disruption
- Works in your booking tools
- 24/7, multilingual
- Reply within one business day