Multilingual customer service for banks, fintechs, lenders and insurers — calm, compliant and quick, from everyday account questions to the calls that really matter.
Each card is a part of the customer relationship we can run for you — inside your systems, following your scripts and your compliance rules.
Balances, transfers, statements, app log-ins and account changes — handled quickly so customers don’t have to visit a branch.
Lost and stolen cards, declined payments, limits and disputes — resolved with clear steps and the right hand-offs.
We explain products, chase missing documents and keep applicants updated, so fewer applications stall halfway.
Claims intake, status updates and policy questions handled with patience — at the moment customers need it most.
Suspicious transactions, account take-over concerns and security checks — escalated to your fraud team the moment it matters.
Retail and business customers supported across phone, chat, email and in-app messaging.
Wallets, cards and payment apps that need fast, multilingual help as they grow into new markets.
Policy holders supported through quotes, renewals and claims — with clear hand-offs to your adjusters.
We work inside your CRM, core banking front-ends and ticketing tools, with access and permissions you control.
Identity checks, call recording, data handling and escalation paths are agreed with you before launch and built into every workflow. Our agents never improvise on anything that touches money or personal data.
Native and fluent speakers from our Cairo hub, ready for every market you serve.
Yes. We build your verification steps, disclosures and escalation rules into each workflow and train every agent on them before going live.
Our teams work in your CRM, ticketing and banking front-end tools with the access levels you define. We don’t need to move your data elsewhere.
We take the first contact, run the agreed checks and escalate to your fraud team immediately, following your playbook.
Phone, email, live chat, in-app messaging and social care — on one team or as separate queues.
It depends on volumes, languages and security reviews. We agree a launch plan after the discovery meeting, often starting with a pilot.
Tell us which conversations you want to hand over — we’ll show you how a SundSpeak team would handle them for your brand.
Talk to a BFSI specialist →Tell us about your customers and channels — banking, payments, lending or insurance — and we’ll show you how a SundSpeak team would support them.
