Help patients reach the right care
We answer questions about services, doctors and insurance, and guide people to an in-person or video appointment.
- Service and doctor information
- Telehealth guidance
- Insurance and referral questions
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Industry
Patient support that feels like care, not a queue
Multilingual patient access and support for clinics, hospital groups, telehealth and health insurers — so patients get booked, informed and looked after.
The patient journey
Beside your patients from first search to follow-up
Book, reschedule and fill cancellations
Patient access lines that keep calendars full — with reminders that cut no-shows.
- Appointment booking
- Rescheduling and waiting lists
- Reminders by SMS and email
Get patients ready before they arrive
Pre-visit forms, preparation instructions and directions — so the visit starts on time.
- Pre-visit forms
- Preparation instructions
- Directions and parking
Follow up so nothing gets missed
Follow-up calls, next appointments and satisfaction surveys — handing clinical questions to your clinicians.
- Follow-up calls
- Next appointment booking
- Patient feedback
Make the paperwork less stressful
Bills, insurance claims and payment questions explained clearly and kindly.
- Bill explanations
- Insurance and claim questions
- Payment plans
Support patients between visits
Prescription refill requests, programme enrolment and pharmacy questions routed to the right team.
- Refill request routing
- Care programme enrolment
- Pharmacy and delivery questions
Non-clinical by designWe handle access and admin, and route clinical questions to your teams.
Who we work with
Built for organisations that care for patients
Clinics & hospital groups
Patient access centres for bookings, enquiries and follow-up across several sites.
Telehealth & digital health
App and platform support for patients and providers, across time zones.
Health insurers & pharmacies
Member services, claims questions and prescription delivery support.
We work in your patient management, booking and CRM systems, with strict access controls.
Privacy & empathy
Every conversation handled with care
Patients call when they’re worried. Our agents are trained to listen, stay calm and follow your privacy and escalation rules on every contact — passing anything clinical straight to the right professional.
“Can I speak to a nurse today?”“Is my insurance accepted here?”“Who can see my information?”
Plan your patient support →
Patients served in their own language
Native and fluent speakers from our Cairo hub, for international and local patients.
EnglishGermanFrenchItalianSpanishDutchPolishSwedishArabic
Multilingual solutions →
FAQ
Questions healthcare teams ask us
Do your agents give medical advice?
No. Our teams handle access, administration and information. Clinical questions are routed to your clinicians following your escalation rules.
How do you protect patient data?
Access rights, recording and data handling are agreed with you before launch and follow your privacy policies.
Can you work in our patient management system?
Yes. We work inside your booking, patient management and CRM tools with the permissions you define.
Can you support international patients?
Yes. We can serve patients in several languages and across time zones.
How quickly can a team go live?
It depends on volumes, languages and systems. We agree a launch plan after the discovery meeting, often starting with a pilot.
Let’s talk about your patients
Tell us where your patient journey needs support — we’ll show you how a SundSpeak healthcare team would work for you.
Talk to a healthcare specialist →Talk to a healthcare specialist
Tell us about your patients — bookings, telehealth, follow-up or billing — and we’ll show you how a SundSpeak team would support them.
- Patient access & follow-up
- Non-clinical, privacy-first
- Multilingual, extended hours
- Reply within one business day