Multilingual pre-sales, technical support and repairs coordination for device brands, software companies and smart home products.
Specs, compatibility and stock questions answered by agents who know your range.
Unboxing, activation and account set-up — the moment that decides whether a product gets returned.
Tiered technical support with guided diagnostics, clear knowledge articles and clean escalation to your engineers.
Warranty checks, repair bookings and RMA tracking, coordinated with your service partners.
Subscriptions, updates, log-ins and in-app issues handled across chat, email and app stores.
Wi-Fi, hubs, voice assistants and connected devices — we help customers make it all work together.
Phones, computers, audio, wearables and home appliances supported across markets.
Customer support and onboarding for apps, platforms and subscriptions.
Connected-device companies that need patient, technical support at home.
We work in your ticketing, CRM and remote-support tools — Zendesk, Salesforce, Freshdesk and similar.
We recruit people who enjoy technology and train them on your products until they can troubleshoot confidently. Knowledge gaps are fed back to your teams, so your help centre gets better over time.
Native and fluent speakers from our Cairo hub, for every market you ship to.
Yes. We set up tiered teams based on your product complexity, with clear escalation paths to your engineering or product teams.
Yes. Our agents work in your ticketing, CRM and remote-support tools with the access you define.
We validate warranty, book repairs and track RMAs with your service partners, keeping customers updated.
We can train extra agents ahead of launches and peak seasons and scale back afterwards.
It depends on volumes, languages and systems. We agree a launch plan after the discovery meeting, often starting with a pilot.
Tell us where your product support needs help — we’ll show you how a SundSpeak tech team would work for your brand.
Talk to a tech support specialist →Tell us about your products and customers — pre-sale, setup, troubleshooting or repairs — and we’ll show you how a SundSpeak team would support them.
